Returns and Refund Policy

Delivery Policy
Some courses include hard copy materials. If your chosen course includes hard copy materials, we will arrange for delivering the products to you. Delivery takes usually around 7 to 10 business days. We are not liable for any delays in the delivery.

Return of Products by you
As Direct TT Institute is engaged in assessment, e-learning and certification, Direct TT Institute may provide hard copy of some reading material for the courses chosen by the registered candidate.
In case of products that are damaged during transit, defective, etc. subject to the condition that we are informed about such discrepancies within 72 hours from the date of receipt of the product and provided that the products are returned in their original condition, Direct TT Institute will revert with a new hard copy or if applicable a soft copy of the reading material.

Changes and Cancellation
Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final.

Refund Policy
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.